The Chelsea-Manchester United match from frigid London put us in the mood for a taste of home. 

We drove out to to the House of Dosas in the Indian enclave in Hicksville.

Nobody was wearing Giant or Patriot gear.

My wife waved at a little girl at the next table. She waved back, with a gold bracelet glittering on her tiny wrist.

We had bhel puri, eggplant curry and rice, plus poori and potato masala, and my wife had spiced tea afterward.

The waiter confided that they had just sent out for their own lunch – pizza, for a change of pace, he said with a laugh.

We were now fortified for the long evening ahead.

What a country. 

 

 
 
Do the rest of you have this reaction? I walked into a Staples store on Sixth Ave. and 23rd St. in Manhattan Thursday night, needing a few mundane items

I was helped by five – count ‘em, five – nice people with smiles and time and knowledge.

One young woman met me at the door, pointed me in the right direction. One clerk dug out a 2012 datebook from a bottom shelf and another fitted refills for several pens, hardly big-ticket items and all requiring more than a few seconds of attention. And two cashiers could not have been more pleasant.

Then I read Paul Krugman’s Friday column in The New York Times that Staples has a policy of hiring for service, rather than downsizing. Those polite and well-prepared people were not there by accident.

I had the same experience on the phone the other night when I tried to cope with the hopeless non-instructions that came with a new HP printer. I was stunned to get through to Customer Support in Kolkata. The young man said “Calcutta,” the old Anglicized version, as if to reassure his grumpy caller, but we have a family affinity for India, and I knew I was in good hands. He talked me through the inscrutable process and the printer was humming in a short time.

Meantime, we hear politicians braying about growing the economy, but the biggest fortunes seem to be amassed by entrepreneurs – no names mentioned -- who line employees against a brick wall and machine-gun ‘em down. I’m not good at the math, but my visceral impression is that I am going to give my business to companies that provide service, whether in person or from Kolkata.  Doesn’t that make sense to you?

 

 
 
Picture
My wife, Marianne, with my daughter Laura in an Indian orphanage. The little girl in Laura's arms, Anjali, is now 13. She is my grand-daughter.
_ The holiday mail brought photographs — American backdrops, Indian faces, in their late teens and early 20s. And in one card, news of a baby.

My wife refers to herself as The Stork because she used to fly with children, from Delhi or Mumbai, through taxing layovers in Europe, onward to American airports, to be greeted by family reunions. She would make her deliveries, then hop the next flight home, her stork work done.

Marianne estimates that she escorted 30 children on 13 trips, sometimes with a companion, sometimes solo. Many of the families send photos and news — musical instruments, sports, graduations, weddings — and now a baby.

The children, mostly girls, had been left in bus stations or on the steps of police stations, had been placed in orphanages, given the best treatment possible, offered first to Indian couples, and also treasured by Norwegian families, American families.

We heard about the Indian children through Holt International of Eugene, Ore., which cares for children all over the world.

Our contact, our friend, Susan Soonkeum Cox, arranged for me to visit a center outside Seoul, during the 1988 Olympics, to visit a man we’ve been supporting for decades, since he was a child. Susan later asked if I’d be interested in volunteering as an escort, and I said I thought my wife would be good at that.

Marianne was more than good. Not only did she love India from her first minute, but she also became involved with an orphanage in Pune, sometimes called the Oxford of the East. She watched the skilled officials and workers, and sometimes jumped in where she thought she was needed, learning from Lata Joshi and other friends and officials there.  

One judge was balking at allowing adoptions because of rumors that children were used as servants in America. Somehow Marianne got an appointment with the judge and displayed her photo album of healthy smiling children, in the bosom of America. The judge, to his credit, got the point.

The orphanage needed a new building. Somehow Marianne convinced a farmer to make some land available for a new building, which is now in use.

She could operate in India because she loved the people — Hindu and Muslim, Parsi and Jain, all the castes. She was invited to wealthy homes for lavish meals and shared modest lunches at women’s shelters in the slums. And always at the end, an armful of children, meticulously approved by Indian and American authorities. Stork time.

I don’t know how she did it, carrying multiples of children from a year old to 8-9-10 years old, with bathroom issues, food issues, language issues, children who knew they were going to a new home, but first having to go through customs, waiting rooms, cramped airplane seats, the faces of strangers. Marianne's aunt Bettina knew some flight attendants on that great airline, Pan-Am, until its lamentable collapse at the end of 1991; many of them moved over to Delta. They sometimes upgraded Marianne to business class, where she cajoled German or Scottish or American businessmen to hold a crying child while she changed another baby’s diaper.

Once she was forced to stay overnight at a Heathrow motel, with an infant and a 7-year-old. When they went down for the buffet in the morning, the older child could not believe there was that much food in the world. She sampled, she ate, she laughed out loud at her fortune.

I went with Marianne once, on a trip that began with missions to Thailand and Vietnam. Seeing India through Marianne’s eyes was an adventure. She had the cadence and she had the words and she had the body language. She was home.

Our trip back was from Mumbai through Frankfurt to JFK. I was given a healthy boy of 2 or so; we bonded in minutes, doing guy stuff — he grabbed my beard, I elbowed him gently, we wolfed down our meals, I nicknamed him Bruiser and was more than a little sorry he already had a family waiting for him in the Midwest. A French seeker, in a robe and sandals, coming back from an ashram, spelled me at times on the first leg.  

Marianne’s child had a high fever. The Pan-Am attendants upgraded them, helped ice him down and keep him hydrated. On landing in New York in the middle of the night we rushed him to the hospital, where a medical SWAT team jumped in — discovering an ear infection. A few days later, he was with his new family out west. He’s in college now.

On Marianne’s last run to her beloved Pune, she and our older daughter, Laura, brought home one more child — our grand-daughter Anjali. But first there was a farewell ceremony with our friend Mrs. Joshi.

The boy in the red outfit in the photo, snuggling up with Marianne? I asked her about him the other day. Oh, she said, he was deaf. Whenever she was in Pune, she always had a child in her arms.

I’ve never found a way to tell the story of Marianne’s love of the children, her love of India. She should write a book about her 13 trips, but she says she’s an artist, not a writer. The holiday card, the news of a baby, brought it all home. The Stork is a grandmother now.