Here’s the stupidest thing I have read in a while (excluding American politics, of course.)
Akbar Al Baker, the head of Qatar Airways, recently criticized the blatant flaw in America commercial aviation – the age of its flight attendants.
He seemed to mean the females, ignoring the male ones.
Customers of American lines are "always being served by grandmothers," said Akbar Al Baker, who also called American carriers “crap.”
He’s half right, but that’s not the point. He noted that female attendants on his airline have an average age of 26, as if that were the major qualification for helping customers jammed together in a tin can in the sky.
Flying from Point A to Point B is not a fashion show or beauty pageant. Style was more important back in the day when service and amenities were better, when burly, hairy passengers did not wear shorts or sweatpants and chew on nasty-smelling fast food out of a paper bag.
Failing United even had thugs drag a bloodied passenger from a flight after he was randomly selected for termination by overbooking.
It’s all a good reason for staying home, which I do, after 50 years of travel. But one thing I know is that flight attendants could make things slightly better, and that your chances of expertise were often in direct ratio to a decade or three of experience.
Older attendants have been there and done that. When the airlines created havoc by charging for luggage, the attendants dealt with so-called carryons with a sense of authority and a feel for space. This is a generalization, but they did not get flustered. Solve the problem.
Many older attendants seemed to know stuff, could even drop a quip, if it looked like you might get it. I am blessed with being able to sleep on planes. Gone before the wheels leave the ground. One time I slept through a three or four-hour flight. Woke up on touch-down. An older attendant nodded and said, “very impressive.”
That was in coach. (The Times did not subsidize business travel for peons like me.) But when my wife was escorting children from India for adoption by others, her aunt – who worked at a great airline named Pan-Am; perhaps you have heard of it – often arranged an upgrade.
Those attendants saw her lugging one, two, once even three babies, and they found corners with more space and provided water, towels, food, whatever she needed. They were the best.
We all know that top executives, to please stockholders, have turned American carriers into hellish avatars of capitalism – your pass or your few extra dollars qualify you for a few more precious inches.
Airlines no longer respect family groups by encouraging agents to play with the computer to put families together. Pay a stipend – or sit in a middle seat surrounded by strangers. Tough. You should be rich. Your fault.
I’m not comparing attendants of Qatar with attendants on American carriers. Different cultures. I’ve seen uniformed attendants from the Emirates at the U.S. Open tennis, where their company was a sponsor -- their outfits fashionable, their demeanor modest, their posture superb, their smiles lovely; they represent their part of the world well.
But jammed into a torture chamber at 30,000 feet, wishing for one small favor with a touch of intuition, I’m opting for 40, 50, whatever. Older attendants notice stuff. Isn’t that what “service” means?
PS: Mr. Al-Baker recently issued an executive-style walking-back, or apology. Too late. We know what he thinks. See:
"Among the things that have long fascinated people about Jesus and explain his enduring appeal is his method of dialogue and teaching. "He asked a lot of questions and told a lot of stories in the form of parables. In fact, parables form about a third of Jesus’ recorded teachings. The Gospels were written decades after he died, so his questions and parables clearly left a deep impression on those who bore testimony to him....
"Some of Jesus’ questions were rhetorical; others were meant to challenge or even provoke. In some cases, Jesus used questions to parry attacks by religious authorities who set traps for him. In others, he used questions to enter more fully into the lives of others and to help people look at the state of their hearts. He asked people about their fears and their faith. Jesus used questions to free a woman caught in adultery from condemnation and to inquire whether people considered him to be the Messiah. He probed deeply into questions not many had asked before him, like “For what is a man profited, if he shall gain the whole world, and lose his own soul?”
---(Peter Wehner, long-time White House consultant and writer, in the NYT last week about Jesus Christ’s method of teaching by asking questions.)
"Would that I could mention all the illuminating details in this biography, for example, why Wells praised Black Americans so highly, saying, 'I took a mighty liking to these gentle, human, dark-skinned people,' and 'Whatever America has to show in heroic living today, I doubt if she can show anything finer than the quality of the resolve, the steadfast efforts hundreds of black and colored men are making today to live blamelessly, honorably and patiently, getting by themselves what scraps of refinement, beauty and learning they may, keeping their hold on a civilization they are grudged and denied.''
-- "How H.G. Wells Predicted the 20th Century," Charles Johnson, NYT Book Review, Nov. 19, 2021. ***".
...the monsters arrive."
"They come in a deafening, surging swarm, blasting from lawn to lawn and filling the air with the stench of gasoline and death. I would call them mechanical locusts, descending upon every patch of gold in the neighborhood the way the grasshoppers of old would arrive, in numbers so great they darkened the sky, to lay bare a cornfield in minutes. But that comparison is unfair to locusts.
"Grasshoppers belong here. Gasoline-powered leaf blowers are invaders, the most maddening of all the maddening, environment-destroying tools of the American lawn-care industry."
---The great Margaret Renkl, from Nashville, one of my favorite NYT bylines, Oct. 26, 2021.
(She describes our Long Island enclave to every decibel, every stink.)